Thank you for choosing Belleza’s Cleaning! Below are the guidelines we ask our clients to abide by. These guidelines have been put in place in order to provide a safe environment for our technicians and set clear expectations with our clients so that we can continue to make your home sparkle for years to come! Please review before your first cleaning and let us know if you have any questions!
How to prepare for your cleaning:
We are thrilled to come clean for you and want to be able to leave your house sparkling. In order for us to be able to provide the highest quality cleaning possible, we would just ask for you to do a couple things to prepare for our arrival. Please put away anything that would inhibit us from cleaning certain areas, such as loose papers, dog toys, children’s toys, etc. Please make sure all dishes are put away so that we are able to thoroughly clean your kitchen. In addition, make sure vacuum is accessible and anything of a sensitive nature is put away.
Technology:
Belleza’s Cleaning utilizes technology to its fullest to provide an even smoother customer experience! You will receive an automated reminder email three days prior to service as well as a reminder text the day before. You may respond to the email, however the automated text messages are only one way. You do have the option to opt out of these.. You will also receive a follow up survey after each cleaning in your email.
No cash or checks are accepted and all services will be billed to the card on file. If you prefer pay by another form (check, cash, Apple Pay, Venmo) contact our office. Our cleaning techs clock in and out from our scheduling app on their phones and GPS coordinates are registered at time of input. This is to make sure they have arrived and left safely.
Working in the home:
The cleaning techs need to be able to work without distractions. Every effort is made for the cleaners to work safely, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work in their normal speed, Belleza’s Cleaning reserves the right to charge for their extra time spent in the client’s home.
If for any reason a cleaning tech of Belleza’s Cleaning feels that their personal safety is in danger enough to leave the job site due to actions by the client, client’s guests or animals, the client will be liable for the full cost of the service.
BIO-HAZARD:
Our cleaning technicians’ safety and health is of the utmost importance to us, so we ask for you to let us know if there are any potential bio-hazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a bio-hazard situation is evident, our technicians will not be able to service your home and you will be charged the full rate of cleaning. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.
Safety:
Our number one concern is for the safety of our clients and our cleaning technicians. Belleza’s Cleaning is insured and bonded and cannot perform any cleaning higher than a three stepladder. Any heavy or large furniture must be moved away from the walls in order to clean behind them. Our cleaning techs will not move furniture, in order to prevent damage and remain safe.
Time of service:
It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 7:00 a.m. and 5:00 p.m. and will strive to be at your home within a two hour window of the estimated given to you.
Entry to your home:
We offer 3 entry options to choose from:
- The client may opt to be home to allow access to their home the day of the service.
Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away for any reason you will be charged half the service price for that day. - The client provides a key, garage door opener or code to gain access to the home.
Keys will be placed in a secure safe at the Belleza’s Cleaning office. The cleaner or team will be issued a key the day of your scheduled service to gain access to the home. The key will be signed out by the cleaner or team and signed in after each scheduled service and placed back in the safe. The keys are not marked with any of your personal information in case they are lost. In the event the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file. - The client can purchase a lock box to place a key inside and provide Belleza’s Cleaning with the pass code.
In the event if for any reason the key is not in the lock box or the code does not work when the cleaners arrive to clean the home; the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file.
NOTE: In the event the client chooses to leave a door unlocked, or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Belleza’s Cleaning will not be held liable for any damages or theft to the client’s home.
Home alarm systems:
Belleza’s Cleaning will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home.
Schedule changes, cancellation of service:
In the event that you reschedule, skip, add or cancel your service, we ask that you give a (48) hour notice. Without a (48) hour notice you will be charged 50 % of your cleaning. Cancellations on the same day of service for any reason will be charged 100% the rate of service. All cancellations must be made through our office.
NOTE: All cancellations will also cause the rate for your next cleaning to increase to the next level [example – if you are serviced weekly and you skip a service, you will have to pay the bi-weekly rate for your next cleaning, if you are serviced bi-weekly and you skip a service you will pay the monthly rate for your next cleaning.
Payment:
Belleza’s Cleaning a “no pay/no clean” policy. Payment is due in full the day of the service.The cleaning technicians do not handle any form of payment. Belleza’s Cleaning requires a credit or debit card on file at the time of booking. Your card will be charged the morning of your cleaning before service. If card is declined, payment information must be updated with our office before service will be performed. In addition, a cancellation fee equal to half the service cost will be added if information is not updated same day resulting in cancelled service.
For first time cleaning, your card will be charged half the service price before arrival, and the remainder after service is complete due to the fact that your first time cleaning price is an estimate and cannot be confirmed until about halfway through service.
Tipping the cleaning techs is never required but always appreciated. Thank you in advance if you choose to do so.
Price increases:
Clients are given advance notice of any price increases. Belleza’s Cleaning reserves the right to raise prices at anytime.
Quality Control:
Belleza’s Cleaning needs your feedback! You will receive a quick, one question survey after each cleaning asking you to rate our service. These surveys are very valuable to us and give us a way to address any training opportunities as well as recognize our rockstar employees based on client feedback. Please expect random quality checks to happen on your home by a quality control manager to make sure you are receiving consistently fantastic service!All quality checks take place during the final phase of cleaning.
Pets:
We love our clients’ pets! Our cleaning technicians cannot clean animal feces of any kind in order to prevent cross contamination.
Breakage:
It can happen when you least expect it! Belleza’s Cleaning can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.
Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by the client.If an item is broken by one of our cleaning techs, Belleza’s Cleaning will pay up to $100 per item or replacement cost when value is verifiable. The client needs to save broken item for Belleza’s Cleaning to inspect.
Damage:
Client should point out any damage to surfaces during walkthrough and before service begins.
Belleza’s Cleaning is sometimes called in to correct damage that was already there or that another cleaning company was responsible for. In this case we may require that the client sign off on a pre-existing surface damage waiver.
In areas of the home with extreme clutter Belleza’s Cleaning reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs.
Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner.
Belleza’s Cleaning uses non-toxic, eco-friendly products that do not stain or warp any surfaces. If you would like us to use your products instead, please understand Belleza’s Cleaning will not be held liable for any damage caused by your products. To prevent damage and for the safety of our cleaning techs bleach will not be used even if requested. In areas like bathrooms we need the use of bleach for better results, in case you do not want to please let us know
Non-Solicitation of employees:
When a client enters into an agreement for services with Belleza’s Cleaning the client understands that they will pay a [$2,500] training fee to Belleza’s Cleaning if they engage in a working relationship directly with any employee of Belleza’s Cleaning during the course of service other than through Belleza’s Cleaning.
Our guarantee:
We want you to be absolutely delighted with the cleaning service! Report any concerns to our office at (916) 469-1065 or to contact@bellezascleaning.comwithin 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you.
Vacuum Use Liability Waiver
In order to prevent cross contamination and avoid transferring pet dander into a home with allergies, Belleza’s Cleaning prefers to use the client’s vacuum. If the client does not own a suitable vacuum, our cleaning techs can bring one if necessary. We train our employees to use care when using our customer’s vacuum cleaner. But we also understand that belts break, cords break, bags don’t get emptied, and sometimes they just stop working for no apparent reason.
We will perform a 5 point check on your vacuum cleaner before each use:
- We will check the bag for replacement
- We will check the cord for cuts
- We will check the belt for cuts
- We will check the filter for replacement
- We will check the condition of the shell of the vacuum
This is important because if the vacuum cleaner is not in working order when we arrive to clean your home we will not be able to perform any vacuuming of carpet and hard floor surfaces.
Therefore Belleza’s Cleaning will not be held liable for any repairs to the vacuum cleaner.
However, if Belleza’s Cleaning damages the customer’s vacuum while using it due to misuse (not including items that will wear out or are in need of ongoing maintenance), we will repair or replace the customer’s vacuum cleaner.
