Privacy Policy (Belleza’s Home Services)

Effective Date: 01/30/2026

1) Who We Are

Belleza’s Home Services (“we,” “us,” “our”) provides residential and short-term rental cleaning services.

Website: https://bellezashomeservices.com/
Contact: (916) 469-1075
Email: contact@bellezashomeservices.com

2) What Information We Collect

We collect information in the following ways:

a) Information You Provide to Us

When you fill out a form, request a quote, book service, contact us, or communicate with us, we may collect:

  • Name

  • Phone number

  • Email address

  • Service address (where cleaning is performed)

  • Service details (type of cleaning, preferences, notes)

  • Appointment-related information (requested dates/times, access instructions)

  • Messages you send us (SMS, email, contact form content)

b) Comments (if enabled on the site)

When visitors leave comments on the site, we collect the data shown in the comments form, plus the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to see if you are using it. Gravatar’s privacy policy is available at Automattic. After approval of your comment, your profile picture is visible to the public in the context of your comment.

c) Media Uploads (if enabled)

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images on the website.

d) Automatically Collected Data (Cookies and Usage Data)

When you browse our site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on pages

  • Referring/exit pages

  • Approximate location (based on IP)

3) How We Use User Data

We use the information we collect to:

  • Respond to inquiries and provide customer support

  • Provide quotes and book cleaning services

  • Confirm appointments and send reminders

  • Communicate service updates (schedule changes, arrival windows, access questions)

  • Improve our website, services, and customer experience

  • Prevent spam, fraud, or misuse of our services

  • Maintain business records for operational, legal, tax, or accounting purposes

4) SMS Opt-In Details

If you opt in to receive text messages, Belleza’s Home Services may send you SMS messages related to your service request and appointments, including:

  • Appointment confirmations

  • Appointment reminders

  • Scheduling updates or changes

  • Service-related questions (such as access instructions)

How you opt in:
Contacts opt in through our website by completing a service request/booking form and actively selecting “Yes” (checking the SMS consent box) after reading the SMS disclosure to agree to receive text messages from Belleza’s Home Services.

Opting out:
You can opt out anytime by replying STOP.
For help, reply HELP or contact us at (916) 469-1075.

Message frequency & fees:
Message frequency may vary based on your appointments and service activity. Message and data rates may apply.

Important:
Your consent to receive SMS messages is not a condition of purchase.

5) Cookie & Tracking Practices

We use cookies and similar technologies to improve site performance and user experience.

Common WordPress Cookie Examples

  • If you leave a comment (if enabled), you may opt in to saving your name, email, and website in cookies for convenience. These cookies last for one year.

  • If you visit our login page, a temporary cookie checks if your browser accepts cookies; it contains no personal data and is discarded when you close your browser.

  • If you log in (if user accounts exist), login cookies may be set to save your session and preferences.

  • If you edit or publish an article (admin use), an additional cookie may be saved indicating the post ID; it expires after 1 day.

Analytics

We may use analytics tools (such as Google Analytics or similar) to understand site traffic and improve content and performance. These tools may collect information via cookies and usage data.

Managing cookies:
You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6) Embedded Content From Other Websites

Pages on this site may include embedded content (e.g., videos, images, maps, widgets). Embedded content behaves as if you visited the other website directly.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with embedded content.

7) Who We Share Your Data With

We do not sell your personal information.

We may share limited data with trusted service providers only as needed to operate our business, such as:

  • Website hosting providers

  • Form and communications tools (email/SMS providers)

  • Scheduling or CRM tools

  • Payment processors (if applicable)

  • Spam detection services (for comments, if enabled)

These providers are permitted to use your information only to perform services for us.

8) Data Retention

We retain personal data only as long as necessary for legitimate business purposes, including:

  • Running our operations (appointments, support, service history)

  • Legal, accounting, or tax requirements

  • Dispute resolution and enforcement of agreements

If you leave a comment (if enabled), the comment and its metadata may be retained indefinitely to help recognize and approve follow-up comments.

If users can register on our website (if any), we store the personal information provided in user profiles. Users can view, edit, or delete their personal information at any time (except username). Website administrators can also view and edit that information.

9) Data Security and Handling

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

10) Your Rights

Depending on your location, you may have rights to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data (where applicable)

  • Request an exported copy of your personal data

To make a request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing requests.

11) Where We Send Your Data

Visitor comments (if enabled) may be checked through an automated spam detection service.

12) Mobile Information Sharing Statement (Required for SMS Compliance)

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing to service providers may occur solely to support messaging and operational services (such as SMS delivery, customer support tools, scheduling systems), and only as necessary to provide our services.

13) Contact Us

If you have questions about this Privacy Policy or your data, contact us at:
Belleza’s Home Services
Phone: (916) 469-1075
Website: https://bellezashomeservices.com/
Email: contact@bellezashomeservices.com

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